Y'know, being an asshole to customers does not generate sales.
Wednesday, December 12th, 2018 04:40 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
lizvogelSo I was all set to buy the 20-year-old computer that I previously mentioned, but for due diligence I called them first -- ostensibly to confirm that they tested their floppy drives, but really to make sure I could talk to a human being who sounded legit.
So I asked, and the answer seemed to depend on what machine I was looking at, and when I told him I got "that's been replaced". Apparently the listing on the website that still says it's available isn't valid, and if I tried to buy it the order wouldn't go through. But I can buy something else and tell them in the comments that I need a floppy drive, and obviously I should know this, they sell these machines to businesses that need a particular OS and they sell 20 computers a week and it's a labor-intensive process to refurb these machines and apparently it's completely unreasonable of me to expect to be able to buy the exact machine that their website still says they have.
Yeah. Your website tells lies about what you have in stock and you're condescending to customers who don't roll with that? I think I'll keep looking in friends' closets, thanks.
So I asked, and the answer seemed to depend on what machine I was looking at, and when I told him I got "that's been replaced". Apparently the listing on the website that still says it's available isn't valid, and if I tried to buy it the order wouldn't go through. But I can buy something else and tell them in the comments that I need a floppy drive, and obviously I should know this, they sell these machines to businesses that need a particular OS and they sell 20 computers a week and it's a labor-intensive process to refurb these machines and apparently it's completely unreasonable of me to expect to be able to buy the exact machine that their website still says they have.
Yeah. Your website tells lies about what you have in stock and you're condescending to customers who don't roll with that? I think I'll keep looking in friends' closets, thanks.
