Not exactly TARDIS Express

I ask you, wtf is the point of delivery confirmation emails and package tracking if, when the package is not at my front door as all that said it was, the assumption is that the delivery driver scanned the box in the truck hours before he got anywhere near my house?

Luckily Chewy is pretty good about replacement orders on their nickel. But still, it's a delivery confirmation. Shouldn't that require, you know, a delivery first?


ETA: The replacement box was sitting on the porch when I got home on Friday... along with the original box. The tracking doesn't say it in so many words, but it's pretty obvious from what it does say that they delivered it to the wrong place, got a call, and had to go pick it up and redeliver it correctly.